HOW DO I PLACE MY ORDER?
Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy
Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!
HOW MUCH DOES SHIPPING COST?
The shipping fee varies depending on the shipping destination and the number of items you
purchase. You can check the estimated shipping fee by adding items to your cart,
proceeding to checkout, entering your email address and shipping address. The exact
shipping fee will be automatically updated and displayed on the checkout page.
You can refer to the shipping fee below, however, please note that it is not a flat
- Free Shipping on All Orders
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Once we receive your order, there are 2 phases in the production and delivery
– Production: Processing Time:
- 5 - 7 business days* (in regular seasons) or more depends on holiday seasons.
– US Shipping time:
- 7 – 10 business days* (in regular seasons or more depends on holiday seasons) for lower 48 states, 12-14 business days for Hawaii & Alaska and 14-21 business days for US Protectorates and military address.
– International Shipping time:
- 15 – 21 business days* (depends on destination country).
– The actual shipping time and delivery date may vary depending on the local postal
service in your area. You can refer to the standard shipping time below:
- We use different shipping partners, but the final carrier is usually your local
postal service (In the US, it may be USPS/DHL)
- Due to the COVID-19 pandemic impact and extremely high order demand, carrier
services might need additional 7-15 business days to ship packages anywhere.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to show up in the shipping carrier's system. If the
tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 business days (domestic) and 45 business days
(international), please contact our customer service.
WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?
First off, please try not to!
However, you can still update your order information (including changing size, color,
quantity, or shipping address) if your request is submitted within 6 hours after the
order is placed. Please immediately contact us and our team will gladly resolve all of
CAN I CANCEL AN ORDER?
You can cancel an order within 06 hours from the moment you finish your checkout process.
After this time, your order will be immediately sent into production.
Please contact us with your order details. We will cancel your order and provide a full
We cannot cancel orders once the printing process has begun.
- What type of payments do you accept?
We accept Visa, Mastercard, and Paypal.
- When will my card be charged?
Right after you have successfully placed your order.
HOW IS THE QUALITY ASSURANCE PROCESS?
We work with top manufacturers who can guarantee the high quality of each package by
considering everything and do a last-minute check before sending the complete order to
Based on the known issues and properties of each product, our QA specialists have listed
detailed criteria we want to test for the product:
- Product type (shoes, bags, ...)
- Origin - workshop, testing date, ...
- Material - use the trial product and describe it
- Use - use the trial product and describe it
- Smell - use the trial product and score it
After that, we put these criteria into the testing form, each element will be scaled on a
level from 1 to 5 (low-quality to excellent quality) and take note.
Every single product will have to go through this whole testing process and each one
needs to reach the minimum score of 80 before being packed and shipped to you.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you
enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an
SSL secure web page. Your information is then SSL-encrypted and sent directly to our
credit card provider's network, where your card and transaction are authorized and
approved. Your credit card information is not stored on our servers.